Take advantage of our Free Web Based Training for all EDGE Users!

Your EDGE product is robust and full of features you may not keep up with.  Sometimes, a quick refresher about usage and process is in order!  We wanted to remind you how you can grant access to any user in your shop to our Web Based Training (WBT) Center.  There's always some turnover, so you will want to do this for all new hires - but feel free to remind your users their access is still open for refresher training as well.

1.  First, know that for a user to be able to create their own account in WBT, a manager has to enable that access by listing that employee as a "Contact" in their MPi account.  This can be done in your online profile. The document linked below will walk you through how to access your online profile and update your contacts.

From the Online Profile Reference Document available online at http://www.mpifix.com/images/support/online_profile.pdf: 

This step is key! Only those users you list as a Contact on your account will be granted access to WBT. Be sure to include their DMS ID (employee number) and spell their name correctly so they can self register as a new user on WBT.

2.  Second, just send your user to www.mpivt.com and instruct them to click on "Enroll as a New User".  The WBT system will compare their registration to your contacts list in order to verify they have permission to access your MPi Training Center.

Contact support@mpifix.com if we can assist you in any way!

Does your dealership use Twitter or Facebook to interact with customers?

We have a new poll on our blog!  Check it out and share your answer with us and your fellow dealers today  - it's located on the right menu.

Verify Your KYV E-mails Are Selling To Your Customers!

In today’s world of internet and e-mail spam, it’s not uncommon that some or all of your e-mail to customers is going un-delivered or being filtered. Dealerships who use our KYV e-mail function have great success at generating additional upsell and revenue. If you are not receiving responses from your e-mails with customers authorizing additional work, then this is not normal! It’s time to call some customers and confirm the e-mail is received.  Notify MPi Support if you discover you need assistance in ensuring your e-mails are reaching customers. We want you to be successful and the e-mail contact channel is a key ingredient to your upsell potential!

Manager Tip – User Administration Directly in EDGE™

Did you know that you can add and remove users in the EDGE system in real time? From the “Tools” menu, go to “Admin Options…” and select the “Users” tab. From here, you can add, delete, or edit users’ access to the EDGE system.