MPi Support Extends Hours to Better Serve Dealerships

::Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.:: 

Beginning Jauary 2nd, 2012, MPi Support will be open one hour earlier, starting at 4:00 AM PT, instead of 5:00 AM PT.

As always, an On Call Tech is available 24/7, 365 days a year!

As a reminder, to reach MPi Support, simply email to support@mpi-edge.com or call us toll free at 877-567-4349.  If you're calling after hours for an urgent matter, remember to listen to and follow the prompts for our 24/7 Technician.  ALL EDGE users are welcome to contact MPi Support directly - you do not need to wait for your manager to contact Support. 

Important MPi Support Advisory: Scheduled Maintaince for Weekend of 12/10/11

Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.

Shops should have received this communication earlier this week, but please note this important Support Advisory for Scheduled Maintenance This Weekend:

 

The EDGE program itself will not be affected by this maintenance (unless your Service Manager was called), but many ancillary services will be unavailable during this period.

Please accept this reminder that we will be performing extended maintenance of various EDGE ancillary services beginning on Friday night, 12/09/11, at 6:00 PM Pacific Time.    We anticipate that the maintenance will be completed no later than Monday morning by 2:00 AM PT, 12/12/11.  The EDGE program itself will not be affected by this maintenance unless your Service Manager was called, but many ancillary services will be unavailable during this period, including the systems listed below.

The following services will be unavailable between 6:00 PM PT Friday, 12/09/11 and 2:00 AM PT Monday, 12/12/11:

   

·         EDGE Reports Center (ERC)

·         EDGE Performance Portal (EPP)

·         Integration with OEM websites for Tech View data

·         Smart Tech

·         Delivery of regularly scheduled e-mail reports

·         Customer Portal/Center and the MPi website at www.mpi-edge.com

·         Email hosted on knowyourvehicle.com will be unavailable (for some shops, this means while EDGE remains up, you may be unable to email in EDGE)

·         Notifier Email alerts will be suspended during this maintenance period

·         Access to centralized packages via EDGE admin options

·         Any data feeds to third party vendors will be suspended during this maintenance period

Please note that we hope to have these systems back up and running before 2:00 AM PT on Monday morning, 12/12/11. 

For real time status updates, you can call our Maintenance Advisory Line at 702-547-2728. 

Prior to, and after the maintenance period, you can always contact MPi Support at support@mpi-edge.com or by phone at 877-567-4349.