Take advantage of our Free Web Based Training for all EDGE Users!

Your EDGE product is robust and full of features you may not keep up with.  Sometimes, a quick refresher about usage and process is in order!  We wanted to remind you how you can grant access to any user in your shop to our Web Based Training (WBT) Center.  There's always some turnover, so you will want to do this for all new hires - but feel free to remind your users their access is still open for refresher training as well.

1.  First, know that for a user to be able to create their own account in WBT, a manager has to enable that access by listing that employee as a "Contact" in their MPi account.  This can be done in your online profile. The document linked below will walk you through how to access your online profile and update your contacts.

From the Online Profile Reference Document available online at http://www.mpifix.com/images/support/online_profile.pdf: 

This step is key! Only those users you list as a Contact on your account will be granted access to WBT. Be sure to include their DMS ID (employee number) and spell their name correctly so they can self register as a new user on WBT.

2.  Second, just send your user to www.mpivt.com and instruct them to click on "Enroll as a New User".  The WBT system will compare their registration to your contacts list in order to verify they have permission to access your MPi Training Center.

Contact support@mpifix.com if we can assist you in any way!

Does your dealership use Twitter or Facebook to interact with customers?

We have a new poll on our blog!  Check it out and share your answer with us and your fellow dealers today  - it's located on the right menu.

Verify Your KYV E-mails Are Selling To Your Customers!

In today’s world of internet and e-mail spam, it’s not uncommon that some or all of your e-mail to customers is going un-delivered or being filtered. Dealerships who use our KYV e-mail function have great success at generating additional upsell and revenue. If you are not receiving responses from your e-mails with customers authorizing additional work, then this is not normal! It’s time to call some customers and confirm the e-mail is received.  Notify MPi Support if you discover you need assistance in ensuring your e-mails are reaching customers. We want you to be successful and the e-mail contact channel is a key ingredient to your upsell potential!

Manager Tip – User Administration Directly in EDGE™

Did you know that you can add and remove users in the EDGE system in real time? From the “Tools” menu, go to “Admin Options…” and select the “Users” tab. From here, you can add, delete, or edit users’ access to the EDGE system.

Would You Like to Edit Shop Notes? - You Can!

Many users are used to our previous version of Shop Notes which was "open" without any historical tracking (allowing anyone to edit anyone's note). When we added the history feature to Shop Notes, the layout changed slightly and many users thought they could no longer edit notes. But you still can! Just follow these easy steps:

1. Highlight the note you want to edit.
2. Right click on the highlighted note.
3. Click on "Copy & Paste to Editing Area".
4. Voila! Happy editing!
   

Hint: Click on image to enlarge.

MPi EDGE™ Online Customer Profile

Did you know that you can update your dealership’s MPi customer profile online? Visit our home page at
www.mpifix.com, click “Customers”, and then click the “Customer Login” link to log in and manage your contacts (managers, techs, advisors, IT, etc.), hours of operation, and franchise information. If you do not know your password, just enter your 5- or 6-digit Customer Number and click the link underneath the login form to have your password sent to the primary contact for your account. (You Customer Number is located on every invoice). You can always contact support@mpifix.com for login assistance as well.

Updating your customer contact profile is particularly important when staff changes take place, as it helps us keep track of whom we should speak with when an issue arises, or whom we should NOT speak with if that person is no longer in your employ! E-mail addresses are especially important as these are used by MPi Support to notify your users of important system maintenance and release updates.

Welcome to The MPi EDGE Blog!

Stay tuned for the latest updates and tips from your MPi Support Team!

Over the years, the EDGE product has evolved into a very robust system.  As such, users need a central resource for staying up to date on the latest tools and features.  We hope that our new blog will help you follow both our Support System Announcements and User Tips to help you gain an edge in the product!