MPi ROCKS: MPi SOLD A $5,000.00 JOB (Customer Story)

We love it when dealerships share their wonderful stories about what EDGE is doing for them!  The Parts and Service Director at Mac Churchill Acura, Casey Pollard, recently highlighted how the EDGE system can make a signicant difference in  educating customers to the needed services your dealership recommends.  Vehicle owners need information and CONFIDENCE to make a purchase, and EDGE helps them get there!  Check out this awesome account of EDGE at work.

My Asst. Service Manager Kimmie was dealing with a customer that he has dealt with many times in the past and never sold more than a few hundred dollars at a time. He emailed the customer the RAP and the customer replied it was very helpful info and asked Kimmie to deliver the car. When Kimmie arrived the customer asked Kimmie to come in for a cup of coffee and explain this “fancy report you sent me” after Kimmie spent about 5 minutes going over in detail the RAP the customer stopped him and said “Kimmie, take my car back to your shop and do it all, I have never been able to understand what exactly my car needed until this visit”.

MPI ROCKS,
Casey Pollard
Service & Parts Director
Mac Churchill Acura
DFW'S #1 Acura Customer Satisfaction Dealer
http://www.macchurchill.com/

Do YOU have a story you'd like to share?  Send it to support@mpifix.com!  We welcome ALL feedback.  Always.

We Have a Winner!! From Beach Ford Lincoln in Suffolk, VA - World Class Tech Mr. Andy Holmes!

Hint:  Click on image to see larger view.

A very hearty congratulations to Andy Holmes and Beach Ford Lincoln in Suffolk, VA for their enormous success as our REV IT UP Grand Champion!  Andy is the proud winner of these excellent prizes:

• Contest trip to Las Vegas, all expenses paid!
• $5,000 in prize money!
• An 8-lap Rookie Experience with Richard Petty Driving Experience!
• An OTC Pegisys™ scan tool valued at $5,500!
• He and guest were able to attend the NASCAR race at Las Vegas Motor Speedway!

We are thrilled and grateful to all the 6,000-plus  Technicians who entered our inaugural REV It Up Contest!  We are equally excited to see so much early interest from those who did not participate this year and want to be sure they can enter next year!  Lastly, we hope that all service management  leadership will take the experience gained in their Round I contests and apply it on a recurring basis to ensure consistency in inspection performance year round!

If you need assistance in ensuring that your vehicles are inspected with consistency, please contact MPi Support and inquire about consulting support services that will help you take the fullest advantage of your MPi EDGE System.  There is no additional cost for the core of our support services!  MPi is committed to your dealership's total success and profitability in Service Care!  Never hesitate to call upon any of our resources to help you succeed!