Important MPi Support Advisory: Scheduled Maintaince for Weekend of 12/10/11

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Shops should have received this communication earlier this week, but please note this important Support Advisory for Scheduled Maintenance This Weekend:

 

The EDGE program itself will not be affected by this maintenance (unless your Service Manager was called), but many ancillary services will be unavailable during this period.

Please accept this reminder that we will be performing extended maintenance of various EDGE ancillary services beginning on Friday night, 12/09/11, at 6:00 PM Pacific Time.    We anticipate that the maintenance will be completed no later than Monday morning by 2:00 AM PT, 12/12/11.  The EDGE program itself will not be affected by this maintenance unless your Service Manager was called, but many ancillary services will be unavailable during this period, including the systems listed below.

The following services will be unavailable between 6:00 PM PT Friday, 12/09/11 and 2:00 AM PT Monday, 12/12/11:

   

·         EDGE Reports Center (ERC)

·         EDGE Performance Portal (EPP)

·         Integration with OEM websites for Tech View data

·         Smart Tech

·         Delivery of regularly scheduled e-mail reports

·         Customer Portal/Center and the MPi website at www.mpi-edge.com

·         Email hosted on knowyourvehicle.com will be unavailable (for some shops, this means while EDGE remains up, you may be unable to email in EDGE)

·         Notifier Email alerts will be suspended during this maintenance period

·         Access to centralized packages via EDGE admin options

·         Any data feeds to third party vendors will be suspended during this maintenance period

Please note that we hope to have these systems back up and running before 2:00 AM PT on Monday morning, 12/12/11. 

For real time status updates, you can call our Maintenance Advisory Line at 702-547-2728. 

Prior to, and after the maintenance period, you can always contact MPi Support at support@mpi-edge.com or by phone at 877-567-4349.