MPi Support Extends Hours to Better Serve Dealerships

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Beginning Jauary 2nd, 2012, MPi Support will be open one hour earlier, starting at 4:00 AM PT, instead of 5:00 AM PT.

As always, an On Call Tech is available 24/7, 365 days a year!

As a reminder, to reach MPi Support, simply email to support@mpi-edge.com or call us toll free at 877-567-4349.  If you're calling after hours for an urgent matter, remember to listen to and follow the prompts for our 24/7 Technician.  ALL EDGE users are welcome to contact MPi Support directly - you do not need to wait for your manager to contact Support. 

Important MPi Support Advisory: Scheduled Maintaince for Weekend of 12/10/11

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Shops should have received this communication earlier this week, but please note this important Support Advisory for Scheduled Maintenance This Weekend:

 

The EDGE program itself will not be affected by this maintenance (unless your Service Manager was called), but many ancillary services will be unavailable during this period.

Please accept this reminder that we will be performing extended maintenance of various EDGE ancillary services beginning on Friday night, 12/09/11, at 6:00 PM Pacific Time.    We anticipate that the maintenance will be completed no later than Monday morning by 2:00 AM PT, 12/12/11.  The EDGE program itself will not be affected by this maintenance unless your Service Manager was called, but many ancillary services will be unavailable during this period, including the systems listed below.

The following services will be unavailable between 6:00 PM PT Friday, 12/09/11 and 2:00 AM PT Monday, 12/12/11:

   

·         EDGE Reports Center (ERC)

·         EDGE Performance Portal (EPP)

·         Integration with OEM websites for Tech View data

·         Smart Tech

·         Delivery of regularly scheduled e-mail reports

·         Customer Portal/Center and the MPi website at www.mpi-edge.com

·         Email hosted on knowyourvehicle.com will be unavailable (for some shops, this means while EDGE remains up, you may be unable to email in EDGE)

·         Notifier Email alerts will be suspended during this maintenance period

·         Access to centralized packages via EDGE admin options

·         Any data feeds to third party vendors will be suspended during this maintenance period

Please note that we hope to have these systems back up and running before 2:00 AM PT on Monday morning, 12/12/11. 

For real time status updates, you can call our Maintenance Advisory Line at 702-547-2728. 

Prior to, and after the maintenance period, you can always contact MPi Support at support@mpi-edge.com or by phone at 877-567-4349.



Stock Up on Toner NOW to $AVE!!

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NOW is the time to order toner for your MPi printers to keep inventory IN STOCK, ensuring you do not have any printer downtime.  We have two incredible year end offers that both expire on December 31, 2011:

-->  Buy 1 Full Set of Toner and get 5% Off

-->  Buy 1 Full Set of Toner at Regular Price, and the get a 2nd Full Set at HALF OFF!

Send your order needs to support@mpi-edge.com or call it in to 877-567-4349 to take advantage of these excellent savings!

DISCOUNTS CANNOT BE COMBINED.

As a reminder, MPi offers FREE Standard Ground Shipping to most locations, and can overnight to most dealerships for just $25 if you need it!  Be sure to indicate your choice when ordering by email!

Support Advisory: Connection Error when editing Treatment Plan

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Please be aware that if the Treatment Plan is edited by more than one person, EDGE may provide a connection error asking the user to "retry" or "cancel".  The user must cancel and restart EDGE in order to continue operation.  We apologize for any inconvenience this may cause if it affects your shop.  Our development team is working diligently to correct this and  a patch update will be available soon.  Thank you in advance for your patience.  Please contact MPi Support if you have any concerns or questions at support@mpi-edge.com or by phone at 877-567-4349.

Experienced World Class Service from MPi? Tell Us About It!

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If you have been taken care of by MPi Support and want to share some praise - please let us know!  And as always, contstuctive feedback IS also welcome!

Robert Garcia
Email:  rgarcia@mpi-edge.com
Skype IM:  mpi-robert
Facebook:  http://www.facebook.com/#!/mpi.robert
Twitter:  http://twitter.com/#!/mpi_robert
Cell:  702-371-6828

Techs - Don't Be Left Out! Be sure your shop registers for REV IT UP!!

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Over 300 dealerships and counting have already registered early for our 2nd Annual REV IT UP Contest!  The prizes this year are even better than last year's awesome prize list!  And there is no better way to improve tech skills, inspection skills, and upsell potential in the service drive - than through a calibration contest like ours!  Visit our contest website to learn more about the contest benefits today!  We hope to bring YOU to Vegas for the Final Race!!

http://revituponedge.com/

Market the services you offer while your customers wait in the Service lounge!

Market the services you offer while your customers wait in the Service lounge!  Get your FREE copy of MPi’s Customer Waiting Room Recommendations Video that you can use to educate your customers on the services you offer, promote your high quality service and offer unique TV programming.  MPi has created a 50 minute loop video that contains a wide selection of MPi’s Recommendation Videos, along with general customer friendly advertising messages.

To receive a free copy for use in your Service Lobby, please fax us the release form located at the URL below.

Waiting Room DVD Release Form:  http://mpi-edge.com/support/DVD_Release_Form.pdf 

Contact MPi Support at support@mpi-edge.com with any questions on this exciting, free tool offered by MPi. 

Support Advisory: ERC Maintenance Window Tonight

Please be advised that the EDGE Report Center (ERC) may be unavailable due to maintenance tonight between 6-8pm MT.

Update your MPi Contact Info: New web url and email domain!

MPi has a new website address!  To bring our online presence into stronger alignment with our corporate and product branding for MPi and EDGE, we are making the following changes effective Monday, May 16th, 2011:

• The MPi website is moving from http://www.mpifix.com/ to http://www.mpi-edge.com/.
• The email domain for ALL email addresses at MPi will change from @mpifix.com to @mpi-edge.com.  For example, today you reach MPi at support@mpifix.com.  Our new email address (which is live now if you don't like waiting) is support@mpi-edge.com.

Don't worry.  All emails sent to the "old" @mpifix.com domain WILL still be delivered after May 16th, 2011.

IMPORTANT ACTION REQUIRED BY YOUR IT DEPARTMENT!
As part of this change, it is imperative that your IT make the following ADDITIONS to your network's "White List" (an update IT makes to allow access via your firewall or other network security restrictions):

• http://*.mpi-edge.com/*
• https://*.mpi-edge.com/*

Please also ask your IT to ensure that all EMAIL from @mpi-edge.com is white listed on your email server.

If you or your IT have any questions or concerns at all, please do not hesitate to contact us at support@mpi-edge.com or by phone at 877-567-4349.



Are you On Facebook?

Are you on Facebook? We have started a new social media campaign with a brand new MPi EDGE Page!  We wanted to take just a short moment to share our Facebook URLs with you.

1. Come Friend Me at http://www.facebook.com/mpi.robert!
2. Please "Like" our new MPi Page at http://www.facebook.com/pages/MPi-EDGE/167378779984977?ref=ts.

We hope you will connect with us on Facebook and follow our offical MPi EDGE Page for valuable tips and updates from MPi!

Videos Featuring our REV It Up Five Finalist Dealerships



NATIONAL FINALIST:  CURT KRUSE
JAREMKO NISSAN SAAB - SPOKANE, WA

 As we begin preparations to crown a 2012 Champion (next contest starts in August 2011), we wanted to take a moment and share two new videos from our FINAL RACE held last month.  In addition to a video featuring all 5 finalists, there is also a News Video from our local Fox affiliate.  These videos are a great opportunity for all those who were not a part of the Final Event to check out what they missed --- and hopefully what they plan to be in next year!

New Videos:  http://www.revituponedge.com/video.php

MPi ROCKS: MPi SOLD A $5,000.00 JOB (Customer Story)

We love it when dealerships share their wonderful stories about what EDGE is doing for them!  The Parts and Service Director at Mac Churchill Acura, Casey Pollard, recently highlighted how the EDGE system can make a signicant difference in  educating customers to the needed services your dealership recommends.  Vehicle owners need information and CONFIDENCE to make a purchase, and EDGE helps them get there!  Check out this awesome account of EDGE at work.

My Asst. Service Manager Kimmie was dealing with a customer that he has dealt with many times in the past and never sold more than a few hundred dollars at a time. He emailed the customer the RAP and the customer replied it was very helpful info and asked Kimmie to deliver the car. When Kimmie arrived the customer asked Kimmie to come in for a cup of coffee and explain this “fancy report you sent me” after Kimmie spent about 5 minutes going over in detail the RAP the customer stopped him and said “Kimmie, take my car back to your shop and do it all, I have never been able to understand what exactly my car needed until this visit”.

MPI ROCKS,
Casey Pollard
Service & Parts Director
Mac Churchill Acura
DFW'S #1 Acura Customer Satisfaction Dealer
http://www.macchurchill.com/

Do YOU have a story you'd like to share?  Send it to support@mpifix.com!  We welcome ALL feedback.  Always.

We Have a Winner!! From Beach Ford Lincoln in Suffolk, VA - World Class Tech Mr. Andy Holmes!

Hint:  Click on image to see larger view.

A very hearty congratulations to Andy Holmes and Beach Ford Lincoln in Suffolk, VA for their enormous success as our REV IT UP Grand Champion!  Andy is the proud winner of these excellent prizes:

• Contest trip to Las Vegas, all expenses paid!
• $5,000 in prize money!
• An 8-lap Rookie Experience with Richard Petty Driving Experience!
• An OTC Pegisys™ scan tool valued at $5,500!
• He and guest were able to attend the NASCAR race at Las Vegas Motor Speedway!

We are thrilled and grateful to all the 6,000-plus  Technicians who entered our inaugural REV It Up Contest!  We are equally excited to see so much early interest from those who did not participate this year and want to be sure they can enter next year!  Lastly, we hope that all service management  leadership will take the experience gained in their Round I contests and apply it on a recurring basis to ensure consistency in inspection performance year round!

If you need assistance in ensuring that your vehicles are inspected with consistency, please contact MPi Support and inquire about consulting support services that will help you take the fullest advantage of your MPi EDGE System.  There is no additional cost for the core of our support services!  MPi is committed to your dealership's total success and profitability in Service Care!  Never hesitate to call upon any of our resources to help you succeed!

A very special congratulations to our 5 Finalist Dealerships - OUR FINAL REV IT UP! RACE EVENT IS THIS SATURDAY!

HERE WE GO!!! 

OUR FINAL REV IT UP! RACE EVENT IS THIS SATURDAY, MARCH 5TH, 2011!


A very special congratulations to our 5 Finalist Dealerships who will be the highlight of our event this weekend:

FINALIST DEALERSHIPS FROM EACH OF THE 5 REGIONAL FINALS:
Click on the image below to view Larger Image

REV IT UP REGIONAL WINNERS HEADING TO THE FINAL RACE IN LAS VEGAS!

Check out the public announcement and details below!


REV It UP Nationwide Auto Dealer Technician Contest Attracts 6,000 Entrants; Finals are March 5 at Lexus of Henderson


WHAT:


Mobile Productivity, Inc., (MPi) (www.mpifix.com) a Las Vegas, NV based firm that provides profitability tools for auto dealer service departments, will be holding the final of "REV It UP", a nationwide contest for service technicians at MPi auto dealerships. REV It Up is a series of four races designed to test technicians' skills and speed using MPi's state-of-the-art software system, EDGE, for their vehicle inspection process. The competition has been extremely successful; 6,000 technicians entered from 320 auto dealerships across the nation. The final race is being held on Saturday, March 5, at 11:00 am, at the newly opened Lexus of Henderson, a state-of-the-art, LEED certified facility.

Changes in automotive technology over the past 10 years have profoundly changed the way auto dealers now have to work on cars. The average technician skills today go far beyond the conventional image of the mechanic. In fact, today there are more computers in a typical new car than there were in the first US lunar landing module. Modern vehicles are very sophisticated, computer-driven machines requiring technicians who can work with cutting-edge high-tech tools. Today, the auto mechanic is truly a technician, and a diagnostic computer is equally important as a wrench. These skills can go unrecognized, which is part of the reason this contest was developed, to recognize the skills and hard work of these valuable technicians, we all need our cars well cared for.
One of the positive outcomes of this effort was to demonstrate that consistency with vehicle inspections is greatly important to both the auto dealership and the consumer. It reinforces the consumer confidence that their vehicle is receiving the most complete analysis for both safety and longevity. In addition, it helps the service department management team evaluate their inspection processes and ensure that every vehicle is being inspected every time with the highest quality.

Five technician finalists will be tested in a live scenario, using their skills to diagnosis a purposely debilitated vehicle using the EDGE system. The national champ will walk away with an 8-lap Rookie Experience with Richard Petty Driving Experience, $5,000 in cash and an OTC Pegisys™ scan tool valued at $5,500.

WHERE:    
Lexus of Henderson
7736 Eastgate Road
Henderson, NV 89011
(Nearest major cross streets are Gibson and Warm Springs)


Henderson is a suburb of Las Vegas and this is a sister store to MPi Customer Lexus of Las Vegas.

WHEN:

Saturday, March 5, 11:00 am


WHO:

Mayor Andy A. Hafen will kick off the event

Les Silver, Chairman & CEO of Mobile Productivity, Inc

David Boyle, President & COO of Mobile Productivity, Inc.



FEEDBACK:
"The first observation that I would make is that the technicians were more receptive to the contest than I thought they would be. They are very focused on getting work in and out and something like this really takes them out of their comfort zone. Next, the inspection itself took longer than I expected, as they really seemed to put a lot of effort into a correct inspection. The average time spent (including entering the information into EDGE) was 17 minutes. There was more consistency in the inspection than I thought there would be. For example, only one person missed a left license plate bulb that didn't work. In the meeting that followed as we went over all the inspections to score, there was a lot of discussion in what constituted a red or yellow concern which seems to have provided us with a better inspection since the contest. Overall, I expect we realized the end result of which the contest was brought about for."

Scott Berner, Service Manager
Diers Ford Lincoln Mercury
Diers, Inc.
Fremont, NE