Coming Soon: The EDGE Notifier!

We love it when users ask for new features!  Dealerships have been working hard to be a real time organization, meaning they want to drive results proactively and not be a reactive organization.  To accomplish such a task, certain tools are needed to give service department leadership and users real time notification of key events.  For instance, you don't want to wait to find out later on a report that you failed to offer sellable recommendations on vehicles that already left your shop - you need to know while you still have the vehicle in house and can act in real time.

Enter the new EDGE Notifier! To preview screen shots and learn more about this exciting new feature, please click here.

Shop Flags Not Appearing To Sort Correctly? Here's Why!

Shop Flags have become an important tool for communicating real time RO status in EDGE, especially between the Service and Parts Departments.  A Tech (or any user) can simply click on on the Shop Flag column header to sort their RO list by shop flags.  We have learned from user feedback, especially among technicians and Parts users that they rely on this simple function tremendously to help them prioritize and manage their workload during busier days when their active RO list really begins to grow.

Some users have commented that the shop flags do not always appear to sort correctly.  This is most likely because the EDGE administrator in your shop (usually a Service Manager, Director, or FOD) may have recently edited the shop flag you are sorting by.  Edits to Shop Flags only apply to new ROs after the edit.  This means ROs with the "newly edited" flag will sort apart from ROs using the "old version flag".

We appreciate user feedback!  We plan on addressing this issue in a new release of EDGE.  Please always know that your comments are carefully reviewed - your input matters - a lot!